Sunny Gupta

Systems Architect

Hi, I'm Sunny.

I build systems that scale growth.

Sunny Gupta
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The Systems Thinker

Not just a marketer.
A systems architect.

I work at the intersection of marketing, technology, and operations.

Over the last 5+ years, I’ve helped businesses scale by building systems — not just campaigns.

From onboarding ERP and CRM platforms like Salesforce, to automating retention, fulfillment, and reporting workflows, my focus has always been the same:

remove chaos, reduce manual work, and let systems do the heavy lifting.

I don’t chase tools.

I design solutions.

Core Expertise

Capabilities

Growth & Performance Marketing Systems

Building the infrastructure to track, optimize, and scale paid and organic acquisition.

CRM & ERP Onboarding

Specialized in Salesforce and custom CRM/ERP integration for multi-team efficiency.

AI-powered Internal Tools & Automation

Harnessing LLMs and automation agents to eliminate manual overhead and speed up execution.

Retention & Lifecycle Marketing

Designing automated flows across WhatsApp, Email, and SMS to drive long-term LTV.

Data & Reporting Systems

Centralizing disparate data sources into clear, actionable dashboards for leadership.

BRD & SOW Design

Transposing business requirements into technical blueprints for tech and ops teams.

Proven Experience

Selected Work

AI-powered RTO Management System (VMS)

Designed a video-based RTO system using AI tools to reduce fraud and improve reconciliation accuracy.

Salesforce CRM Implementation

Led Salesforce onboarding including BRD creation, workflow design, telephony integration, and rollout.

Automation with Google Apps Script & AI

Built internal tools to automate reporting, attendance, and operational workflows.

E-commerce Growth & Retention Systems

Scaled D2C operations using Meta Ads, WhatsApp marketing, CRO, and retention automation.

Future-Proofed

Why I use AI

“I don’t use AI to replace thinking. I use it to think faster.”

From ChatGPT and Perplexity for analysis, to agent-based systems — AI is part of my daily operations workflow, not a buzzword.

Every system I build starts with a clear problem definition, using AI to scale the execution.

Evolution

The Growth Path

The Beginning

Started in marketing & sales

Understanding human behavior and market dynamics through direct engagement.

The Evolution

Moved into systems & automation

Realizing that scale comes from repeatable processes, not manual effort.

The Scale

Led ERP & CRM onboarding

Orchestrating complex technology stacks for cross-functional teams.

The Future

Built AI-driven internal platforms

Integrating LLMs and automation agents into core business operations.

Present Day

Focused on scalable, intelligent systems

Designing the next generation of operations for high-growth companies.

Let’s build
the future.

If you’re building a product, a system, or a team — and want it done right.

Sunny Gupta

Helping businesses focus on what matters by automating everything else.

Systems, not shortcuts.© 2026 Global Operations